Online vs Brick and Mortar Essay Example for Free

Online versus Brick and Mortar Essay In today’s world, everybody is generally so occupied and once in a while there is sufficiently not time in the day to complete all your work. Innovation is changing to make everything in our lives simpler; like the manner in which we take care of tabs, internet banking, discover data, get surveys, request tickets, thus considerably more. One thing that innovation has changed that is gainful for everybody is the manner in which we shop. Blocks and cement has consistently existed, however now with web based shopping it has become an opposition to as our forefathers would have done it. A great many people go through their days at work, at that point tell the truth, cook supper, help the youngsters with schoolwork, and prepare them for bed. With all that going on individuals now and then overlook things that they should do. So now as opposed to trying to go to the store, you can serenely sit on the lounge chair and shop for what you need without all the problem. Web based shopping is turning out to be increasingly well known nowadays, since you would now be able to get anything you need without leaving your home, it has numerous advantages, diverse deal openings, however there are likewise a few burdens. When you are at the store, have you at any point experienced one of those irritating and anxious sales reps attempting to constrain you to purchase a specific item that you have no enthusiasm for or simply taking a gander at? When shopping on the web you won't experience that issue any more. Web based shopping has numerous favorable circumstances that advantage everybody, which heading off to the customary store doesn't offer. Presently you don't need to leave your home when you need to go to the store. You won't squander cash on the gas to arrive and back. Additionally when you shop online you never need to stress over the Internet shutting (Top 10 Benefits Of Online Shopping, 2013). Stores make some end memories, with the exception of Wal-Mart, and on the off chance that you don’t make it before shutting you are stuck between a rock and a hard place until the following day. You won't need to stress over if the store is occupied or if the lines will be long, on the grounds that it may be you on your PC. Web based shopping is great if your town or state doesn't have the store that you love to shop at. Presently you can jump on the PC and still shop there without all the movement time. The best thing about web based shopping is that there is regularly more choice (Top 10 Benefits Of Online Shopping, 2013). On the off chance that you went to the store as of now and on the off chance that they didn't have what you needed any more, you could go on the web and there are typically more or various items you can pick from. Another advantage to web based shopping is sending blessings (Top 10 Benefits Of Online Shopping, 2013). On the off chance that your companions or family members live in an alternate state, rather than mailing a blessing you can go on the web, purchase the thing, and have them transport it to the recipient’s home. When shopping on the web contrasted with setting off to the store, you will get distinctive advancement or markdown openings. Rather than setting off to all the stores checking at the best cost on a specific thing, you can undoubtedly take a gander at all the stores online without all the additional work (Top 10 Benefits Of Online Shopping, 2013). In contrast to shopping in the store, when shopping on the web you can Google rebate codes for that store and set aside more cash with the codes they offer. On the off chance that you get yourself web based shopping at a similar store habitually it would be a smart thought to pursue their email list. You will get week by week codes free delivery and arrangements online that they don't typically have in the stores. Web based shopping is superb to take a gander at different people’s surveys on the item you are going to purchase (Top 10 Benefits Of Online Shopping, 2013). On the off chance that there are awful audits, you will set aside cash by not picking the inadequately checked on thing. That advantage isn't offered when shopping in the store. There are consistently burdens to attempting to purchase things online that you would not understanding in the event that you went to the store. In the event that you are attempting to purchase garments or shoes, you should recognize what your size is or you could arrange an inappropriate one. Most stores very in sizes, so it isn't savvy to arrange on the web in the event that you are curious about your size from that specific store. When looking for things like furnishings or home dã ©cor, it might be difficult to tell the size or careful shading so when you understand that thing you dislike it face to face. On the off chance that you were shopping on the web for cream, fragrance, or cosmetics you dislike the aroma, shading, or feel of that item, yet on the off chance that you went to the store you would not manage issue that way. Something else that causes bothers is the delivery costs and the sum shopping time (Advantage Disadvantage Of Shopping Online, 1993). Rather than squandering gas cash, you need to go through cash dispatching the items to your home, and it could take days to arrive. By then you are just sparing mileage on your vehicle. When shopping on the web it will be essential to know the arrival strategy of that particular store, since all the stores are unique. In the event that you request something on the web, and you can't restore the thing you are left with it regardless (Advantage Disadvantage Of Shopping Online, 1993). Additionally there can be an issue of not having a charge card. In the event that you are the kind of individual who decides not to have one, at that point you can't organization things on the web. In the event that you go out to shop at the store you have the alternative of paying with money, check, or Mastercard. In the event that you do have a charge card and request on the web, at that point you need to stress over wholesale fraud and ensuring that site has a protected checkout (Advantage Disadvantage Of Shopping Online, 1993). Innovation will keep on extending, help make our lives simpler, and make to a lesser extent a problem. Physical will consistently be an approach to shop, yet internet shopping will proceed to develop and turn out to be increasingly well known as innovation adjusts to what's to come. At the point when you online shop it makes your shopping time simpler and shorter contrasted with physical shopping. You would not need to try preparing or driving there, you could sit in the solace of your own home while requesting the things you need without leaving your home. Despite the fact that physical shopping is smarter to really observe, contact, and attempt what you will purchase, which is something internet shopping doesn't offer (Advantage Disadvantage Of Shopping Online, 1993). When shopping on the web it is anything but difficult to rapidly discover a coupon to set aside you some cash, which is something else you can’t do in the store. On the web or physical shopping, everybody has their own inclination.

Formal Lab Report Essay Example

Formal Lab Report Essay Example Formal Lab Report Essay Formal Lab Report Essay When we accumulated precisely 12 brackish water shrimp, we at that point dumped the substance of the chamber, including the saline solution shrimp, into the Petri dish named C' for control. We kept on utilizing the pipette to accumulate 12 salt water shrimp and estimated the level to 20 ml for each of the other Petri dishes until each Petri sister contained 12 saline solution shrimp each. Stage 4-Before adding any of the focuses to the Petri dishes, we put the tops on every one of the four of the Petri dishes and set our Stop watch for 5 minutes to watch the salt water shrimp in their controlled air. When 5 minutes finished, we at that point checked the quantity of live saline solution shrimp and recorded the data on a graph for every individual Petri dish. This was significant in light of the fact that saline solution shrimp are known for primative practices and losing a salt water shrimp to human flesh consumption would lose the check of live shrimp after the fixations have been deed. Stage 5-We talked about how emotional we figured every focus would be towards the saline solution shrimp. Our theory was that smelling salts will have the most elevated LLC-50 (poisonousness), fade will have the middle LLC-50 (harmfulness) and vinegar will have the least LLC-50 (harmfulness). : Stage 6-Once the theory was made, we accumulated our dropper containers of smelling salts, vinegar and blanch. Leaving the C (control) Petri dish aside, we started adding the best possible synthetic substances to the appointed Petri dish utilizing a spotless pipette siphon allocated to every compound. Every individual was liable for one Petri dish cause the synthetic substances must be added simultaneously to get exact outcomes. The Petri dish named V was given 0. 5 ml of vinegar, the Petri dish marked B was given 0. 5 ml of fade, the dish marked A was given 0. Ml of smelling salts simultaneously and afterward we tenderly whirled the fluid in the Petri dishes and immediately supplanted the tops and started the stop watch for 5 minutes. Stage 7-Once 5 minutes was up We checked the quantity Of live brackish water shrimp in each Petri dish and determined the fixation percent and death rate. Utilizing the quantity of live shrimp, we had the option to figure the umber of dead salt water s hrimp, which at that point permitted us to compute the percent death rate at every focus level. Since the brackish water shrimp were so little it was discretionary to utilize the amplifying glass or hand focal point to have the option to tally the quantity of live salt water shrimp in each dish. Equation for figuring fixation %: Niacin (Mimi) + salt water (ml)= ml + measure of compound included ? All out Volume NEXT (measure of synthetic)/(absolute volume) x Formula for ascertaining death rate 96: (complete dead)/(all out beginning number) x (1 % Step 8-We included another 0. 5 ml of every substance to their marked Petri dishes a subsequent time and set the stop watch for 5 minutes once more. After the five minutes, we checked the quantity of live salt water shrimp and determined the death rate. Stage 9-Next started including 1 ml of every compound to their appointed Petri dishes, set the stop watch for 5 minutes and when the 5 minutes was finished, we recorded the quantity of live shrimp and determined the death rate. We kept rehashing this progression, until an aggregate of (five) 1 - ml aliquots had been included and the information was recorded. Stage 10-Since the death rate for the saline solution shrimp in the Petri sizes marked V (vinegar) and A (smelling salts) had reached in any event 80%, we could then end the test with that specific gathering of brackish water shrimp. The remaining Petri dish, B (fade), had not reached in any event 80% death rate so we kept on testing it. Just this time, we needed to start adding 2 ml of blanch to the Petri dish and set the stop watch for 5 minutes and record information. This Step was completed multiple times. Stage 11-The option Of 2 portions Of 2 mils was not changing the death rate, so we needed to start including 5 mils and recording the quantity of live shrimp following 5 minutes and determined the retaliatory rate. This was done twice. F-anally on the third portion of 5 mils, we arrived at a death pace of at any rate 80%. We at that point recorded our last information. RESULTS: According to the information recorded we came out with unexpected outcomes in comparison to our theory.

Essay --

When Osama Bin Laden was slaughtered by US Navy Seals in May 2011, planners of the world paid heed . While this occurrence was vital to an obviously stale worldwide war on dread, the way that the brains behind the guerilla juggernaut al Qa’ida had the option to stow away inside an alleged ally’s fringes is of far graver concern. In any case if Pakistan was complicit in or oblivious of Bin Laden’s haven, Pakistan demonstrated they are unequipped for policing their outskirts to a level that fulfills the world network. US knowledge authorities gauge Pakistan has somewhere in the range of 110-200 atomic weapons . As indicated by George Tenet, â€Å"the most senior pioneers of al Qa'ida are still uniquely centered around obtaining WMD [weapons of mass destruction].† Allowing an insurrection with atomic desire to thrive is unpardonable. As the war in Afghanistan slows down, the extremist risk in the district isn't leaving. Unpredictable clash will proceed and th e territory where the US and its partners need to give specific consideration is Pakistan. Our technique ought to be a comprehensively bound together exertion to fortify the Pakistani security structure while evacuating any potential wellspring of a revolt. To battle the probable troubles in actualizing this technique we should concentrate on not restricting our key objectives, hold onto solidarity of exertion as the main way to winning, and we should stay adaptable in an obscure future. There are various deterrents that take steps to make actualizing such a technique either inadequate or unimaginable. Educator Colin Gray from the Center for Security Studies at the University of Hull examined such wellsprings of trouble in 1999. He contended three reasons with regards to why it is â€Å"difficult to do technique well:† First, its very na... ...ture is to acknowledge that it is obscure, and center the bound together exertion around the most noticeably awful conceivable situation. On account of Pakistan, that most dire outcome imaginable is self-evident: guerillas getting a WMD. This atomic danger may be the impetus that drives contending organizations to look past their disparities towards a reasonable and shared objective. Dark finishes up his article with this suggestion to future specialists: â€Å"You don't need to win carefully; you simply need to win.† If our planners stayed concentrated on â€Å"winning† we can ideally obstruct the inescapable troubles in doing technique well. In the event that we don't let the trouble of such an elevated objective breaking point our vital objectives, on the off chance that we utilize the desperate results of inability to constrain skilled solidarity of exertion and we don’t let an obscure future occupy us from the essential objective, it is totally conceivable that we can to be sure â€Å"win† in Pakistan.

What to Expect From Good Scholarship Essay Samples?

What to Expect From Good Scholarship Essay Samples? Just being considered to turn in an application for a scholarship is already a pleasure and an achievement that you need to be pleased with. Keep in mind, on the outside the envelope, list the name of the particular scholarship you're inquiring about. The scholarships you find are likely to fit into specific themes that you must have the ability to identify to be able to save your family time, frustration, stress, and most significantly money. They are going to fit into specific themes which you must be able to identify in order to save your family time frustration stress and most importantly money. Vital Pieces of Good Scholarship Essay Samples By applying the web, it is easy to search decent scholarship essay samples. You will most likely have to submit an essay together with a resume transcript and other background info. A scholarship essay is a significant document that's used in the processes of scholarship applicatio n. Scholarship essay writing services should make sure that writers can compose papers in compliance with the styles of papers recommended by clients. Details of Good Scholarship Essay Samples If it's the first time you're likely to use our article writing service, you most likely have a great deal of questions. A fantastic quote by a famous individual or an opening sentence associated with your private story always helps. Therefore, in regards to writing scholarship application, it's vital that you keep the focus on all the ideal things and produce the superlative superior essay so you ensure that very best impression created. You should have your reasons, and our principal concern is that you find yourself getting a great grade. Some scholarship sources need you to join their organization. If you've already graduated from college or university and are looking for a very good job, you will need to get a persuasive resume to impress your future employer. In several cases the essay is your best opportunity to set you in the winning position and find that scholarship. The main reason why it's necessary for you to make sure you will produce a detailed and comprehensive scholarship essay is because of the benefits it can provide to your scholarship application. The most important advantage of scholarships is that you receive money but do not need to pay anything back like with loans, as an example. If you're asking for a scholarship, odds are you're likely to should compose an essay. My parents cannot contribute to my college costs, and I am unable to get the job done much while I'm in school. Following are some frequent scholarship essay questions. An essay outline will allow you to organize the total structure of your essay. You would like your essay to stick out from all the others. Don't forget that the chief body of your essay should contain at least two paragraphs where you should develop all the points regarding the topic of your essay. Some scholarship programs will supply you with a list of questions to answer in your essay. The scholarship essay examples shared here are a great plan in telling you the way to compose the ideal scholarship essay. Wait until the day prior to your scholarship application is due to start drafting your essay. Everyone can write a very good scholarship essay. It's simple to point out an essay that's been written solely for the interest of it. The essay is frequently the most important portion of your application. It is your chance to show how you are the ideal representative. Learn what makes a very good scholarship essay. A Secret Weapon for Good Scholarship Essay Samples After you inform us about all of the paper information, we'll begin trying to find an ideal writer for your paper. The total format of your essay, for example, font size and margins, will solely are based on the instructions provided to you. You may download a single paper each day free of charge, or share your own writings and find an unlimited accessibility to the paper base. The most frequently encountered paper writing service that the vast majority of our clients require is essay writing. Good Scholarship Essay Samples Features Odds are, if you're passionate about a topic, you will be able to compose a more interesting essay about this issue. Your finan cial need essay should offer exhaustive explanations why money needs to be offered to you. There's a greater likelihood of the scholarship committee throwing the essay paper in case it doesn't concentrate on the subject. It is your chance to tell your story. Start brainstorming now, and you might find yourself a winner! Brainstorm to generate some great ideas and make an outline that will help you get going. Begin with your achievements during your preceding amount of education, which might incorporate both academic and noncurricular activities. Conversely, provision of scholarship opens the chance to additional maturation of career to obtain the experience required in leadership. In any case, the scholarship will give me the opportunity to advance my interpersonal skills at a greater level. Obtaining scholarship is just one of the greatest approaches to attain education and training to develop into a great leader. Things You Won't Like About Good Scholarship Essay Samples and Things You Will You don't need to possess the ideal writing skills as a way to be crea tive and compose an effective essay. Both examples manage the exact theme (sick parent) but utilize various approaches. You will discover a wide selection of themes and categories. You may also use a number of adjectives, adverbs and verbs to create your essay more attractive to the reader.

Essay on Project Management - 1464 Words

Project Management Project management is an essential part of the work environment and its purpose within business, academic backgrounds and research are crucial to the development of solutions and products that enable a company to be successful. The idea of project management is quite simple; a group of people are detached from the company and given a goal to focus their efforts on. The size of the group is entirely dependant on the size of the company. When looking to put together a project management team, there are two key factors that many, if not all, companies take into consideration; the skills that each individual possess in the team and whether these skills can be utilised in such a way to achieve their goal in a†¦show more content†¦They client can report to them whether this plan is too complicated for their company or whether it takes up an unreasonable amount of time to implement which would result in a loss of business. The success of the project management team would ultimately depend on whether the company benefits from an increased number of customers since the implementation of the project management plan, which would inevitably lead to greater revenue. For larger companies, it is not much different but the objectives that the project management team have to address would be more complex since sometimes the businesses will have to make use scarce resources efficiently, especially in hi-tech fields. Thus this would take more time. In this situation, the success of the project management team is judged by whether they can complete all of the objectives in a set time, within budget and sometimes on an international scale. In both cases, whether the company is large or small, the sign of a good project management team is its ability to identify problems or issues with the project as early on as possible and also the ability of the project manager to follow up their previous projects whether they be successful or not providing solutions along the way to the client. This is how the performance of a management team should be assed; by the quality of the follow ups of its projects, the ability to produce project plans for long andShow MoreRelatedProject Management : Projects Management902 Words   |  4 PagesProject Management Project Management. What does the words Project Management mean and what are the steps to managing a great project. If we break down the two words Project Management it is defined on dictionary.com as â€Å"The process of planning, organizing, staffing, directing and controlling the production of a system†. As shown in the website Project Insight there are multiple different steps in the project management roll such as project scope, life cycle, objectives, assumptions, constraintsRead MoreProject Management and Project Management It3115 Words   |  13 PagesExamination Paper: Project Management IIBM Institute of Business Management Examination Paper Project Management Section A: Objective Type (30 marks) †¢ †¢ †¢ This section consists of multiple choices questions and short answer type questions. Answer all the questions. Part One questions carry 1 mark each and Part Two questions carry 5 marks each. Part One: Multiple choices: 1. During _________formal tools and techniques were developed to help and manage large complex projects. a. 1950s b. 1980sRead MoreProject Portfolio Management : Project Management1432 Words   |  6 PagesProject Portfolio Management (PPM) is the centralized management of the processes, methods, and technologies used by project managers and project management offices (PMOs) to analyze and collectively manage current or proposed projects based on numerous key characteristics. The objectives of PPM are to determine the optimal resource mix for delivery and to schedule activities to best achieve an organization’s operational and financial goals ― while honoring constraints imposed by customers, strategicRead MoreProject Management, Project Communication, And Project Stakeholder Management797 Words   |  4 Pagesareas of project management that stood out while taking this program. Project integrated management, project communication, and project stakeholder management. A discussion on how they are executed will be presented. As more courses were taken during this project management graduate program, many of the project management concepts became clear and revealed more of the interdependencies and intricate dynamics that are required for successful project management. Stakeholder Management Project StakeholderRead MoreProject Management : Project Integration Management1236 Words   |  5 Pagesâ€Å"Direct and Manage Project Execution is the process for executing the work defined in the project management plan to achieve the project s requirements/objectives defined in the project scope statement† (comp. PMBOK3, p. 78). The Project Manager helps with the execution of the planned activities, sometimes with the assistance of a project management team for larger projects. This occurs during the execution phase of the project. Figure: Phases of a project When we are completing the work assignedRead MoreProject Management Msc. 7Pjmn009W Project Management Project.1391 Words   |  6 Pages Project Management MSc 7PJMN009W Project Management Project Author: Maria Chico Garrido Date: 06 March 2017 Version: 1.1 Project type: Academic Preferred Supervisor: Proposed Title: How does the use of formal project management methodologies in complex Home Automation projects contribute to project success? Main Deliverables/Milestones: Deliverable Date Project Mandate 09 March 2017 Project Brief: In depth literature review of formal project management methodologies and project success. BackgroundRead MoreProject Management1510 Words   |  7 PagesSystem. You are the project manager on a project to construct a flyover in the city to ease traffic congestion. Flyover construction should cause minimum disruption to the traffic until it is complete. Ensuring safety of the commuters and workers at the site is the responsibility of your company. The date of completion of the project is six months from now. This date cannot be extended because of an upcoming international summit in the city. To achieve the overall project time lines, the followingRead MoreProject Management Project And Change Management1940 Words   |  8 Pages Paper on project management in smart voice project Sohail Kamdar Project and change management Table of contents Name of the topic Page No. Abstract†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..3 Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦4-5 View point of project management†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦5 Outlook of the project†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦5-6 Milestone inventory†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦6-7 WBS†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦7 Plan of project management†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦7-9 Cost savings plan†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Read MoreProject Management1713 Words   |  7 PagesProject Management The Project Manager has some tasks that have to be carried out, he/she is responsible for the full project. The Project Manager has to make the best use of all the resources so the project can be completed successfully. The project Manager sets the boundaries for the project, such as schedules and what is done and when it has to be completed. There are various tasks the project manager is responsible for such as: 1) Time and resource allocation and management 2) Setting upRead MoreProject Management1015 Words   |  5 Pagesor renewed interest in the field of project management? IT is growing at a rapid rate and with that growth demands people to manage this growth. People I think are more trained to be project managers and also there is new software that helps tremendously with the management part of the tasks. So demand is up, skilled workers are up, and the cost benefit is there for this renewed interest. 2. What is a project, and what are its main attributes? How is a project different from what most people do

Post Traumatic Stress Disorder - 1212 Words

â€Å"Part of the torture is that the burden of guilt feels unending because you cannot undo the past† (Matsakis 119). In the book, Survivors Guilt by Aphrodite Matsakis, Ph. D, where Matsakis depicts what and why living with PTSD is unbearable. Matsakis explains that guilt is the root of PTSD. There is a never ending list of things to be guilty about after leaving a war, mainly; wishing you could get the health back of the injured, get back the lives that were taken and closure with soldiers you thought could have been saved. If the thoughts of these things could have closure and be let go, the survivor’s guilt would be surrendered. The quote, â€Å"Guilt demands punishment† (119), explains in such simple terms of why the root of PTSD is guilt. If the guilt is released, then the negative thoughts, feelings of hatred, anger and â€Å"what ifs† would all disappear. Addiction and abuse are two common disorders that people often inherit while attempting to co upe with their PTSD. Alcoholism and drug abuse are brought on by the tremendous amounts of stress and guilt felt when suffering from PTSD. â€Å"The anxiety and physiological arousal (adrenaline reactions) created by feelings of survivor guilt can play a major role in the origin and perpetuation of any form of addiction† (Matsakis 121). The high and numbness that is associated with alcohol and drugs gives a short term relief from the guilt and pain felt from PTSD. After the short term relief is worn off, the veterans suffering often feelShow MoreRelatedPost Traumatic Stress Disorder980 Words   |  4 PagesToday we are here to figure out why is it that past events are the triggers that cause Post Traumatic Stress Disorder. Post-Traumatic Stress Disorder is an anxiety disorder that some people get after seeing or undergoing a dangerous event. There are various symptoms that begin to show or actions that can give a clear answer whether one may be diagnosed with this disorder. One of the many problems is that no age range is safe from suffering PTSD. One must ask themselves what set of events happenedRead MorePost Traumatic Stress Disorder851 Words   |  3 PagesPost Traumatic Stress Disorder Introduction â€Å"There are currently over 400,000 Veterans in treatment for PTSD (Post Traumatic Stress Disorder) and it is estimated that with the Iraq and Afghanistan wars there is an additional 33% increase in our returning soldiers.† Post Traumatic Stress Disorder has become a severe issue for veterans returning from overseas. One of the most effective, yet unused resources given to veterans to help them cope with their disorder is specially trained dogs. TheseRead MorePost Traumatic Stress Disorder884 Words   |  4 Pagesof traumatic incidents, such as mugging, rape, torture, being kidnapped or held captive, child abuse, car accidents, train wrecks, plane crashes, bombings, or natural disasters such as floods or earthquakes.† (NIMH) Families of veterans struggle to help their loved ones. â€Å"Post-traumatic stress disorder (PTSD) is an anxiety disorder caused by a person’s exposure to life-threatening or otherwise traumatic circumstances.† (Post-Traumatic Stress Disorder (PTSD). Post-Traumatic Stress Disorder affectsRead MorePost Traumatic Stress Disorder1004 Words   |  5 Pagescurrent criteria of Post Traumatic Stress Disorder has changed since the DSM-IV. In the DSM-V, the diagnostic criteria draws a clearer line when detailing what establishes a traumatic event. The DSM-V pays more attention to the behavioral symptoms that accompany PTSD and proposes four distinct diagnostic clusters instead of three. They are described as re-experiencing, avoidance, negative cognitions and mood, and arousal. Re-experiencing is the spontaneous memories of the traumatic event, recurrentRead MorePost-Traumatic Stress Disorder1630 Words   |  7 Pagesare now accessing mental health services for the treatment of Post-traumatic Stress Disorder. Post-traumatic Stress Disorder (PTSD) defined by DSM-IV-TR is â€Å"characterised by the re-experiencing of an extremely traumatic event accompanied by symptoms of increased arousal and by avoidance of stimuli associated with the trauma† (Diagnostic and Statistical Manual of Mental Disorders 2000). There are many impacts and effects this disorder has on refugees requiring treatment, interventions, education andRead MorePost Traumatic Stress Disorder1086 Words   |  5 Pagesfirst hand the effects of posttraumatic stress disorder. It is not possible to respond to emergency after emergency and not be subject to some of PTSD’s effects. When I saw this topic in the list I felt compelled to use this opportunity to learn more. My hope is by increasing my knowledge, of a disorder so prevalent in my career field; I can recognize the symptoms in others and myself before there effect becomes devastating. Posttraumatic Stress Disorder, or PTSD as it is more commonly referredRead MorePost Traumatic Stress Disorder ( Ptsd )944 Words   |  4 Pageswith Post-traumatic stress disorder (PTSD Stats). Post-Traumatic Stress Disorder is a mental disorder common found in veterans who came back from war. We can express our appreciation to our veterans by creating more support programs, help them go back to what they enjoy the most, and let them know we view them as a human not a disgrace. According to the National Care of PTSD, a government created program, published an article and provides the basic definition and common symptoms of PTSD. Post-traumaticRead MorePost Traumatic Stress Disorder ( Ptsd ) Essay1550 Words   |  7 PagesPost Traumatic Stress Disorder â€Å"PTSD is a disorder that develops in certain people who have experienced a shocking, traumatic, or dangerous event† (National Institute of Mental Health). Post Traumatic Stress Disorder (PTSD) has always existed, PTSD was once considered a psychological condition of combat veterans who were â€Å"shocked† by and unable to face their experiences on the battlefield. Much of the general public and many mental health professionals doubted whether PTSD was a true disorder (NIMH)Read MorePost Traumatic Stress Disorder ( Ptsd ) Essay1453 Words   |  6 Pages84.8% of those diagnosed Post-Traumatic Stress Disorder still show moderate impairment of symptoms, even 30 plus years after the war (Glover 2014). 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Implementation of Distributed Firewall in Hotel Industry A Case Study

Question: Describe about the implementation of distributed firewall for the handling of customers information was conducted on Abbey Apartments, Brisbane, Australia? Answer: Abstract The study on the implementation of distributed firewall for the handling of customers information was conducted on Abbey Apartments, Brisbane, Australia. In order to answer the research questions, the researcher has collected data both from primary and secondary sources. The quantitative data have been gathered from 30 employees of Abbey Apartments and the qualitative data have been gathered from 3 managers from the same organisation. The findings of the research reveal that distributed firewall is not very widely used in this organisation for the purpose of handling of customers data. It is mainly used in order to collect and verify the technical information of the firm. In addition, distributed firewall is used for the passing of the information among the employees of the organisation. 1.0 Introduction: The purpose of this thesis is to concentrate on the implementation of distributed firewallin managing customers information effectively. In order to conduct the study on a specific organisation, the researcher focuses on the hotel industry in Australia, thereby stressing on Hotel Abbey. Abbey Apartments stands out as quite a popular hotel in Brisbane in Australia, thereby offering a wide adequate amount of services to its customers, such as proper accommodation facilities, spa and sauna, outdoor pools, proper parking areas and many more (Abbeyapartments.etourism.com.au, 2015). It is to be noted that in the era of globalisation and introduction of open markets; organisations do get the opportunity of bagging in wide range of customers. However, it becomes necessary to maintain the details the customers appropriately not to maintain free flow of communication with them but even to maintain customer relationship management (Chris Adalikwu, 2012, p- 54). Hence, with the advancement in technology, organisations have come up with latest upgraded equipments to handle the customer information. Distributed firewall stands out as one of the newly developed and effective technique in managing the customers information as well as stay in constant contact with them. The problem statement of the thesis is that, even though Abbey Apartments uses distributed firewall strategies for customer details handlings, there are certain issues related to it. It is found that the hotel uses adequate internet techniques in order to handle customer database via its computers and the secured software. Problems related to cross connections or inadequate flows of conversation over the phone are detected (Red'ko Bui, p- 2004, p- 478). It is also found that the customer care department does face problems in communicating with the customers while verifying their identity proof or addresses over the mobile phones. They are unable to interact properly by sending SMS to the customers in order to make the verifications of customers details (Rasila, 2010, p- 91). Thus, the research question of this thesis is: What is the implementation of distributed firewall in hotel industry to evaluate direct impact while managing customers information in reference to Abbey Apartments in Brisbane in Australia. The researcher decides to present the problem statement, background of the research and organisation, and the research question in the beginning, following to which there is an extensive study of the existing theories and concepts in the literature review portion. Moving on, the research methodology is presented to conduct the study by using appropriate research methods, with the help of which ultimately data is collected. An analysis of data is done thereby detecting the loopholes based on which conclusions are made. 2.0 Literature Review: 2.1 The concept of CRM- As mentioned by Ahmed (2010, p- 16), CRM or Customer relationship Management refers to the system of managing the interactions of an organisation with the current and the future customers. In this era of advanced technology, for managing the relationship between the organisation and the customers, usage of technology is of utmost importance. Goldsmith (2010, p- 26) opines that in order to manage the interactions of the customers in an effective way, an organisation should be aware of the effective means of managing, recording and evaluating customer interactions. Effective CRM systems facilitate organisations to compile data on consumers across different channels. Thus, various communication channels such as mobile phone, social media, organisational website, email, live chat can be utilised for better interactions with the customers. Chris Adalikwu (2012, p- 97) comments that effective systems of CRM enable employees to access various customers information such as purchase history, purchasing preferences, personal data and concerns. Hospitality and tourism organisation in Australia is highly competitive due to the existence of several powerful players. Therefore, in order to gain competitive advantage, organisations should take CRM into consideration. If organisations are not able to record and evaluate customers information in an effective way, the scope of offering poor services arises. Therefore, in order to minimise the scope, various data on customers should be recorded and handled in an effective way. Research carried out by Rasila (2010, p- 91), reveals that distributed firewall is getting popular in CRM. Though the personal data of the customers are recorded in various channels, mobile phone is the most popular tool that is preferred for recording of customers personal data (Ranjan, 2010, p- 408). The findings of the research revealed that mobile phone is preferred, as it can be easily accessed anytime and anywhere. The latest smart phones are widely used for this purpose, as it helps not only to record the phone numbers of the customers but also personal email ids, social media communication links and many more thing (Ahmed, 2010, p- 21). 2.2 Relational Database Theory- As defined by Red'ko Bui (2004, p- 476), A database is an organised, machine-readable collection of symbols, to be interpreted as a true account of some enterprise. A database is machine-updatable too and so must be a collection of variables. A database is typically available to a community of users, with possibly varying requirements. On the other hand, a relational database refers to a kind of database the symbols of which are arranged into a set of relations. Kent (2011, p- 121) opines that the core concept of relational database theory is nothing but relation. In order to organise data into a collection of relations, there is a need of effective DBMS (database Management System). DBMS is nothing but a piece of software, which facilitates the users to manage database and access the database when needed. As put forward by Red'ko Bui (2004, p- 477), a DBMS generally works as a server in order to facilitate several simultaneous users. As commented by Lin (2011, p- 475), in hospitality and tourism industry, organisations must use effective DBMS for handling the information of the customers. In this context, the recording of the information is not the ultimate thing. The accessibility issues also must be taken into consideration. As a database can be accessed simultaneously by various users, organisations must restrict the access of any unwanted user to the database. As personal information of the customers such as contact numbers, email ids, addresses are recorded in the database, accessibility of unwanted users may hamper the privacy of the users, which may eventually lead to legal complications. 2.3 Role of Internet and Mobile in Handling of Customers Information- In todays highly advanced technological environment, mobile phone and internet has become synonymous due to the wide usage of smart phones. Study conducted by Lu, Chen Wang (2010, p- 193), reveals that in hotel industry, most of the employees in superior designations are likely to use smart phones. The wide usage of smart phones has facilitated the users to access the internet anytime and from anywhere. Various customers information such as complaints lodged by the customers can be accessed and handled with the help of internet. Jiang (2008, p- 232) opines that as recently, the use of the internet has increased to a great extent throughout the world, instead of making offline complaints via mobile phone, customers post their review on social media sites and on the official websites of organisations. Thus, the complaint lodged by a customer can be visible to various other customers. However, in case of a serious problem, when customers want immediate solutions, they prefer distribute d firewall. Therefore, the implementation of distributed firewall in this context cannot be denied. 3.0 Research Methodology: This particular part of the thesis outlines the usage of suitable research methods in order to make sure that the research question is suitable answered and that the research problems are resolved. 3.1 Type of Investigation- In order to find out the effectiveness of distributed firewall as applied by Abbey Apartments in managing customer information, the researcher follows the positivism philosophy along with deductive approach while carrying out the study. Moreover, the researcher applies descriptive research design finding it to be appropriate. The researcher investigates on over the topic, thereby using mixed research methods, i.e. primary research and secondary research, based on descriptive design. Both the research methods are used in order to obtain in-depth as well as extensive amount of knowledge from the theoretical underpinnings as well as the empirical studies done. Even quantitative and qualitative techniques of data collection are applied. It is to be noted that the researcher follows the suitable steps of research onion so that the work can proceed in a coherent manner. Figure 1: Research Onion (Source: Saunders et al. 2009, p. 52) 3.2 Research Design- Exploratory, explanatory and descriptive are found to be the three major kinds of research designs used in different research works as per their convenience. It is to be noted that, descriptive design seems to be appropriate for this study because it helps in evaluating the effectiveness of distributed firewall in customer information handling in context to different paradigms. As Sachdeva (2009, p- 47) points out, while exploratory design is applicable only in those studies where the research question is not decided from the beginning and it is found to develop as the research progresses; on the contrary explanatory design focuses on merely building up connections between the two variables that the topic consists. Nonetheless, descriptive design contributes in investigating and understanding the research problems from different perspectives and paradigms. Moreover, the research question and the flow of the research are already decided (Saunders Lewis Thornhill, 2009, p -447). 3.3 Study Type- It is to be noted that out of the two primary study types, i.e. Deductive Approach and Inductive Approach, the researcher chooses deductive type to be appropriate. As Harrison Reilly (2011, p- 25) opine, deductive type focuses on maintaining the testing theory approach, thereby exploring through the theories, deciding on the hypothesis, collecting adequate data and determining the authentication of the theories in relevance to the topic. Nonetheless, inductive type emphasizes on theory building approach where the data is collected at the beginning, create hypothesis, refer to theoretical underpinnings, find the gaps and build a new theory (Truscott et al. 2010, p- 326). 3.4 Hypothesis- H0: Distributed firewall is effective in handling customer information H1: Distributed firewall is not effective in managing customer information 3.5 Variables- It is to be noted that the researcher focuses on the usage of fixed and non-fixed variables. The theories referred to in this thesis are fixed variables whereas the organisation (i.e. Hotel Apartments) and the respondents are the non-fixed variables. 3.6 Data Collection Methods- The researcher uses mixed data collection procedures in this study with a motive to obtain augmented and extensive data so that the findings can help in detecting the problems clearly that occur within the organisation and attempt resolve them. Method of Quantitative Data Collection: Quantitative data collection method proves to be beneficial in researches since it helps in obtaining first hand information. Moreover, it is a cost effective and time saving method for obtaining data from huge population (Toloie-Eshlaghy et al. 2011, p- 151). Hence, the researcher uses quantitative method, thereby applying Questionnaire Survey technique, where close ended questions are made. Online distribution of the survey questionnaire is done on a sample size of 30 employees of Abbey Apartments, who are chosen by probability and random sampling method. The researcher then analyses the data by making conversions of the data into percentages and representing them to tables and graphs and charts. Method of Qualitative Data Collection: Qualitative data gathering method is undoubtedly helpful in obtaining augmented knowledge based on the real life experiences and perceptions of the respondents (Lu, Chen Wang, 2010, p- 193). Thus, the researcher applies qualitative method by arranging telephonic interviews and asking open-ended questions to a sample size of 3 managers of Abbey Apartments, who are chosen by non-probability, convenient sampling technique. Eventually a thorough study of the prepared transcripts is done to assess the data. 4.0 Findings: 4.1 Quantitative Findings- Q 1) Do you use distributed firewall for receiving customer feedbacks and complaints? Options No of respondents Total respondents Response % Yes 30 30 100% No 0 30 0% Table 1: Use of distributed firewall for receiving customers information Figure 2: Use of distributed firewall for receiving customers information Findings- All the respondents (100%) have replied that distributed firewall is used in Abbey for the receiving of the information of the customers. Q 2) Have any customer ever complained about the leakage/misuse of his/her personal information in this organisation? Options No of respondents Total respondents Response % Yes 8 30 27% No 22 30 73% Table 2: Occurrence of customers complaints regarding leakage/misuse of customers personal data Figure 3: Occurrence of customers complaints regarding leakage/misuse of customers personal data Findings- Most of the respondents (73%) informed the researcher that none of the customers have ever complained regarding the misuse or leakage of their personal information in Abbey. The rest of the participants (27%) opposed the view by opining that the issue of customer compliant regarding the misuse or leakage of personal information happened in the organisation. Q 3) Do all the employees have an open access to the database that holds the personal information of the customers? Options No of respondents Total respondents Response % Yes 9 30 30% No 21 30 70% Table 3: Employees access to the database of the customer information Figure 4: Employees access to the database of the customer information Findings- Maximum number of the respondents (70%) informed the researcher that the all the employees have an open access to the database that is consists of the personal information of the customers. On the other hand, 30% of the respondents disagreed to this view by saying that all the employees can access the database of customers information. Q 4) what are the other channels, apart from distributed firewall, for receiving the information of the customers? Options No of respondents Total respondents Response % Social media channels 4 30 13% Email 12 30 40% Official website of Abbey 9 30 30% All of these 5 30 17% None of these 0 30 0% Table 4: Use of other channels apart from distributed firewall for the receiving of customers data Figure 6: Use of other channels apart from distributed firewall for the receiving of customers data Findings- Most of the participants of the quantitative research (40%) opined that email is used apart from distributed firewall in order to receive information from the customers. According to a significant number of the respondents (30%), official website of the organisation is prioritised for receiving customers information. 17% of the respondents have selected all of the options for this purpose. Social media channel is selected by 13% of the respondents. None of the respondents have selected the option none of this. Q 5) Do the employees, responsible for interactions with the customers use Smart phones? Options No of respondents Total respondents Response % Yes, all the employees 7 30 23% No, no employee 0 30 0% Some employees 19 30 63% Most of the employees 4 30 13% Table 5: Use of smart phones among the employees Figure 7: Use of smart phones among the employees Findings- The substantial part of the respondents (63%) opined that some of the employees, who are responsible for interacting with the customers, use smart phones. In accordance with 23% of the participants, all the employees use smart phones. The option, most of the employees was selected by 13% of the respondents. 4.2 Qualitative Findings- Q 1) How do you ensure effective CRM in Abbey with the help of customers data handling? Combined answer from 3 managers- As informed by the managers, they understand the value of CRM in retaining the customers. They admitted that customers data handing has a great role in CRM. For ensuring effective data handling of the customers, data are received from reliable sources. In case of the personal data of the customers, it is only the customers from which, the required data are sourced. Limited number of employees, who are responsible for customers data handling, can only access the personal data of the customers. Q 2) Do you think that distributed firewall is important for handling of customers information? Combined answer from 3 managers- All the managers have agreed that distributed firewall plays a significant role in the handling of customers information. In case of receiving information from the customers, distributed firewall is widely used in Abbey. Sometimes, the customers are communicated via phone calls for the verification of data. They informed the researcher that distributed firewall is also used for the communication among the employees for the purpose of data handling. Q 3) How do you ensure safe handling of customers personal information? Combined answer from 3 managers- The managers commented that for the safe handling of data, the access to the database that contains the personal information of the customers has been restricted. Only employees with the responsibility of customer database management are permitted to access the database. Information such as complaints of the customers, purchase history, preferences and this kind of other data can be viewed by most of the employees of Abbey. 5.0 Analysis: 5.1 Analysis of the Quantitative Findings- As per the quantitative study, distributed firewall is widely used in Abbey, especially for the purpose of receiving information from the customers. As not all the employees, who are responsible for handling the information of the customers, use smart phones, the data, received by them via mobile cannot be stored in the mobile phones. In other words, information can easily be received with the help of distributed firewall, but in order to store or record those data temporarily, mobile is hardly used in the organisation. However, for passing the received information among the employees, mobile phone is used. It can be assumed that the personal data of the customers are effectively handled to some extent. As some off the employees opined that complaints regarding the misuse/leakage of information were experienced in Abbey, the researchers assumption is that in past, the database management system in Abbey was of poor quality and in the recent years, this limitation was resolved. For this reason, some of the employees are not aware of the complaint issues. As there was a difference among the respondents regarding the access to the database, it can be assumed that not all of the employees are aware of the accessibility issues. They might believe that the customers; database can be accessed by all of the employees. After analysing the quantitative findings, the researcher has found out that though distributed firewall plays a great role in handling of customers data, in Abbey customers data handling with the help of distributed firewall is only restricted to the receiving of customers data. 5.2 Analysis of the Qualitative Findings- The response of the managers shows that they are well aware of the implementation of distributed firewall in handling of the customers information. By the response of the managers, the researcher has analysed that in Abbey, distributed firewall is mainly used for the receiving and verification of the customers data. Communication among the employees for the passing of information is also done via distributed firewall, but data are not stored in mobile phones. Though the managers have informed the researcher that not all the employees can access the database that contains the personal information of the customers, the quantitative findings have disclosed access of all the employees to the database. Therefore, the researcher can assume that though not all the employees are permitted to access the customers database, the system for monitoring the access of the employees is not very strong in Abbey. This may lead to misuse of data or leakage of customers personal information. 5.3 Shortcoming of the Study- Budget and time constraints are the two major issues that affect the quality of the research. Due to the limitation of word count, the researcher has not been able to conduct a full-fledged research on the research topic. If the researcher was allowed to conduct a full-fledged research project, more literary sources could have reviewed and more questions could have been asked to both the respondents of the quantitative and qualitative findings. 6.0 Conclusions and Recommendations: From the entire research, it can be concluded that in Abbey, the employees with the help of distributed firewall gather customers data. As the personal data of the customers are sourced only from the customers, distributed firewall is preferred for receiving of data over the other ways of data collection. Within the organisation, the data are passed from one employee to the other with the help of distributed firewall. As the entire employee, responsible for customers data handling do not use Smartphone, data cannot be stored in their mobile phones. Based on the findings of the quantitative and qualitative research, the researcher recommends the increase of distributed firewall for the handling of data of the customers. Use of Smartphone is sure to increase the scope of distributed firewall for the effective handling of customers information. Reference List Books: Sachdeva, J. K. (2009). Business research methodology. Mumbai [India]: Himalaya Pub. House. Saunders, M. N., Lewis, P. Thornhill, A. (2009) Research methods for business students, Page 52, 5th ed. Harlow: Prentice Hall Journals: Ahmed, A. (2010). Customer Relationship Management through Communication Strategy. International Journal Of Customer Relationship Marketing Management, 1(3), 15-26. doi:10.4018/jcrmm.2010070102 Chris Adalikwu,. (2012). Customer relationship management customer satisfaction. AFRICAN JOURNAL OF BUSINESS MANAGEMENT, 6(22). doi:10.5897/ajbm12.634 Goldsmith, R. (2010). The Goals of Customer Relationship Management. International Journal Of Customer Relationship Marketing Management, 1(1), 16-27. doi:10.4018/jcrmm.2010090402 Ranjan, J. (2010). Integrating analytical Customer Relationship Management with Customer Relationship Management in organisations. IJIL, 8(4), 408. doi:10.1504/ijil.2010.035750 Rasila, H. (2010). Customer relationship quality in llord tenant relationship. Property Management, 28(2), 80-92. doi:10.1108/02637471011037107 Kent, W. (1983). A simple guide to five normal forms in relational database theory. Commun. ACM, 26(2), 120-125. doi:10.1145/358024.358054 Lin, X. (2011). A Relational Database Complexity Computing Model. KEM, 474-476, 1464-1469. doi:10.4028/www.scientific.net/kem.474-476.1464 Red'ko, V., Bui, D. (2004). Foundations of the theory of relational database models. Cybern Syst Anal, 32(4), 471-478. doi:10.1007/bf02366768 Jiang, P. (2008). Adopting mobile internet: a demographic usage perspective. International Journal Of Electronic Business, 6(3), 232. doi:10.1504/ijeb.2008.019106 Lu, Y., Chen, Z., Wang, B. (2010). Understing distributed firewall entertainment service usage: a comparison study. International Journal Of Internet Enterprise Management, 6(3), 193. doi:10.1504/ijiem.2010.032169 Harrison, R. L. Reilly, T. M. (2011) "Mixed methods designs in marketing research", Qualitative Market Research: an International Journal, 14(1), pp. 7 26 Toloie-Eshlaghy, A., Chitsaz, S., Karimian, L. Charkhchi, R. (2011) A Classification of Qualitative Research Methods, Research Journal of International Studies, 20(4), 106-152. Truscott, D. M., Smith, S., Thornton-Reid, F., Williams, B. Matthews, M. (2010) A cross-disciplinary examination of the prevalence of mixed methods in educational research: 1995-2005, International Journal of Social Research Methodology, 13(4), pp. 317-28 Websites: Abbeyapartments.etourism.com.au,. (2015).Abbey Apartments - Brisbane CBD, Brisbane Accommodation. Retrieved 5 February 2015, from https://abbeyapartments.etourism.com.au/